Momodou-Lamin Jobe

Head of Operations

• Support the CEO/Managing Director in an efficient and effective operation of the Company for the ultimate realization of Company targets and objectives.
• Work closely with Management to set Operations business objectives. Set and convey individual and team business targets and objectives and direct resources to achieve those targets and objectives.
• Formulate and implement Operations strategies that are consistent with the Company’s business strategies and technology infrastructure, including the establishment of risk parameters to guide and inform the activities of the department.
• Update and maintain an Operations policies and procedures manual for business performance.
• Communicate Operations organizational structure to Operations staff.
• Develop, agree and sign-off job descriptions and job objectives for each and every operations staff of the Company.
• Ensure timely reconciliations of all General Ledgers, Suspense Accounts and other reconcilable accounts.
• Set and monitor service delivery standards across the network for consistency and efficiency.
• Focus on quality service delivery to customers.
• Continuously review processes and procedures to achieve efficient and affective operations.
• Work closely with outsourced Information Technology Company to ensure minimal disruption to the provision of service and products to customers. Disruption to the provision of services and products arising from system downtime, power outages and internet connectivity should be avoided in most instances.
• Carry out periodic internal and external customer satisfaction surveys for prompt resolution of customers’ complaints and constructive feedbacks.
• Based on the Company’s deposit targets, work closely with Business Development to cross sell and solicit new business (deposit liabilities) opportunities in the market in order to achieve or exceed performance goals and objectives.
• Work closely with all departments to train and develop Operations staff to become knowledgeable about the Company’s products and services so as to maintain a robust sales culture.
• Identify, assess, mitigate, monitor and report all material Operational risks facing the business.
• Plan and optimize the Operations function with people, processes and procedures, platforms, products, services and locations to win and maintain a market for the ultimate realization of business objectives. This should include service, risk, efficiency, cost control, capability and capacity planning.
• Review and approve reconciled Operations General Ledger and Suspense Accounts, paying specific attention to large and unusual items, irregularities, unbalanced positions, and long outstanding items on any reconciliation statements. Design and implement a plan of action for the resolution of outstanding items.
• Comply with the Company’s internal control processes and procedures and statutory laws and regulations of the Country.
• Implement and comply with security precautions of the Company so as to protect staff, customers and Company assets.